Hitrak is a modern Transport Management System built for one purpose – to run the physical movement of goods with clarity, speed, and reliability.
Transport is the execution layer of the real economy.
Every product used by every person, every day, arrives on a truck.
Hitrak provides the digital infrastructure that keeps this execution line running.
We replace fragmented, manual processes with a real-time, event-driven system that connects shippers, drivers, depots, consumers, and partners through one integrated platform.
What we deliver
Why it matters
Legacy systems cannot meet the speed, complexity, and expectations of modern transport.
Hitrak provides the visibility, automation, and orchestration required to run high-performance freight networks.
The result is:
Our role in the industry
Hitrak is more than software.
It is the digital operating system for modern transport companies – powering millions of deliveries every year.
From national carriers to specialised operators, our platform supports teams to run safer, smarter, and more efficient freight operations, supporting B2B, B2C and commercial services.
Our mission
To lift productivity across the transport sector and deliver a connected, data-driven foundation for the next generation of AI-enabled freight.
If your business moves physical goods, Hitrak is built for you.
"The onboarding process was incredible, and I would highly recommend Hitrak to anyone. There would be a massive benefit to the wider industry in adopting Hitrak."
Hitrak replaces manual dispatching with automated, event-driven workflows that update in real time. The system assigns work, tracks progress, and keeps every stakeholder informed. This removes delays, reduces phone calls, and gives operators complete control over their network. It ensures the right work is done at the right time, improving reliability and lifting daily productivity.
Hitrak delivers a consumer experience similar to Uber, giving customers complete visibility and control during the delivery journey. Consumers can track the inbound truck in real time, message the driver or depot, view their position in the queue, select preferred delivery days, and add service notes specific to access or requirements. Proof of delivery is captured instantly, with confirmation available in-app and via SMS, supported by photos and time-stamped events. Real-time status updates, automated alerts, and two-way communication remove uncertainty and reduce inbound calls, while strengthening trust between carriers, shippers, and end customers. This level of transparency is expected by modern consumers. Hitrak enables carriers to deliver it at scale, without adding operational burden - using structured, event-driven architecture and integrated SMS to automate the entire experience.
Hitrak connects the driver directly with the end customer, sharing real-time ETAs, arrival alerts, photos, and proof of delivery. This visibility dramatically reduces inbound call volume, improves customer satisfaction, and creates a smoother delivery experience. Businesses benefit from fewer disputes, faster resolutions, and stronger service levels.
When something goes wrong, including delays, access issues, damages, shortlands, or overlands. Hitrak captures the event instantly and communicates it automatically. Operators see problems early, respond quickly, and avoid costly downstream failures. This prevents small issues from becoming operational breakdowns and protects service performance.
Hitrak calculates charges automatically based on actual operational events, distances, and time. This removes manual billing errors, reduces credit requests, and ensures carriers are paid accurately for the work performed. By aligning finance with real-world operations, businesses gain clarity, reduce leakage, and build stronger customer trust.
Hitrak captures rich, structured, event-level data across every job, from order creation to delivery. This data enables AI tools to analyse trends, identify risks, coach drivers, optimise routes, and investigate claims. Businesses gain proactive intelligence rather than relying on guesswork or static reports. It creates a foundation for continuous, AI-driven improvement.
